With a passion for customer service and no car sales experience required (as full training will be given), an exciting opportunity exists for a number of ambitious and dynamic individuals to join the team at ZuCar Drogheda.
At ZuCar, as a Trainee Experience Guide, you will focus on the customer's requirements and work with them to find a solution. Our Trainee Experience Guides share our customers passion for cars and love helping them get exactly what they want time after time.
Unlike traditional car sales roles, at ZuCar we do not pay commission. All our Trainee Experience Guides are paid a salary and may also be incentivised on overall customer experience and dealer performance metrics.
Here's what you'll do as a Trainee Experience Guide:
Treat all our customers as though they are a guest in your home.
Explain how our unique buying experience works and let the customer control the process.
Assist the customer in finding the right vehicle for them (physically or digitally).
Listen intently to what they're saying in order to get them the car they want.
Using our valuation app, provide all information for the customer to simplify their trade-in process.
Help every customer go through their buying process at their pace.
Stay "in the moment" with your customer and make sure you're exceeding their expectations at every juncture of the ZuCar experience.
Celebrate with customers when they find their perfect car.
Here's what you'll need:
A passion for customer service and satisfaction.
Respect for your teammates.
A desire to learn, practice and deliver an unparalleled customer experience.
A commitment to help every customer complete their buying process.
Learn, deploy and enjoy our technology!
A commitment to your career.