Complaints Policy
At ZuCar Personal Leasing, we are committed to providing high-quality leasing services. If your experience with our services does not meet your expectations, we want to hear from you.
You can submit a complaint regarding your lease, service, or any other interaction with us by contacting customercare@joeduffy.ie or calling 018647712
A member of our Management Team will be assigned review your complaint and aim to respond within 5 business days to address your concerns and work toward a resolution.
If the complaint has not been resolved following immediately the complaint will then be actively investigated and a comprehensive response or update will be sent to the customer within 20 working days of receipt of the complaint.
We will attempt to resolve the complaint within 40 working days of it being made. Where 40 working days have elapsed the complaint remains unresolved, We will inform you of the anticipated timeframe within which we hope to resolve the complaint. At this point, We will also inform customers who are “consumers” of their right to refer the matter to the Financial Services and Pensions Ombudsman (“FSPO”) and will provide the relevant contact details.
Full details on our Complaints Handling Policy can be read here.