Terms & Conditions

JDM Eastgate Limited – Terms and Conditions of Use of Website


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website www.ZuCar.ie ("Our Site").

 

WHO WE ARE AND HOW TO CONTACT US


Our Site is operated by JDM Eastgate Limited ("We"). We are registered in Ireland under company number 611435 and have our registered office at Exit 5 M50, Charlestown, Dublin 11, Ireland.

To contact us, please make an enquiry on Our Site or alternatively use our live assistance chat forum on Our Site.

 

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using Our Site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use Our Site.

We recommend that you print a copy of these terms for future reference.

 

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of Our Site:

Our Privacy Policy which sets out the terms on which we process any data we collect from you, or that you provide to us. By using Our Site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on Our Site.

If you purchase services from Our Site, our terms and conditions of supply will apply to the sale of any such services.

 

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Please check these terms to ensure you understand the terms which apply at that time.

 

WE MAY MAKE CHANGES TO OUR SITE

We may update and change Our Site from time to time to reflect changes to our products and services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

 

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our Site is made available free of charge.

We do not guarantee that Our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of Our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access Our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in Our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from Our Site for your personal use and you may draw the attention of others within your organisation to content posted on Our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on Our Site must always be acknowledged.

You must not use any part of the content on Our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of Our Site in breach of these terms of use, your right to use Our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

INFORMATION ON THIS SITE

The content on Our Site is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on Our Site, we make no representations, warranties or guarantees, whether express or implied that the content on Our Site is accurate, complete or up-to-date.

 

OUR PRODUCTS

The images of the products on Our Site are for illustrative purposes only. Although we have made every effort to display the colour of vehicles accurately, we cannot guarantee that your computer's display of colours accurately reflect the colour of the vehicles. The products displayed on Our Site and their specification may vary slightly from what is available on our premises.

 

PRICING

Our Site contains a large number of products. It is always possible that, despite our best efforts, some of the products on Our Site may be incorrectly priced. If we discover an error in the price of the product you have made an offer for or enquired about we will make reasonable efforts to contact you to inform you of this error. We will not process your offer until we have your instructions. If we are unable to contact you using the contact details you provided during the offer process, we will treat the offer as cancelled and notify you in writing.

 

MAKING AN OFFER

Our Site will guide you through the steps you need to make an offer with us. Please take the time to read and check your offer form.

After you make an offer, you may receive an e-mail from us acknowledging that we have received your offer. However, please note that this does not mean that on offer has been accepted. You will be notified where any offer has been accepted by us.

 

RIGHTS AND OBLIGATIONS

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms of use.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where Our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

 

WE ARE NOT RESPONSIBLE FOR VIRUSES

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection

software.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on Our Site do not represent our views or values.

 

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We exclude all implied conditions, warranties, representations or other terms which may apply to Our Site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, Our Site; or

use of or reliance on any content displayed on Our Site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Our Site or to your downloading of any content on it, or on any website linked to it.

 

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Our Site in any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of Our Site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on Our Site other than that set out above, please contact info@ZuCar.ie

JURISDICTION

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by Irish law. You and JDM Eastgate Limited agree to the exclusive jurisdiction of the courts of Ireland.

 

WE BUY CARS
1. PERMITTED USE OF OUR WEBSITE AND VALUATION TOOL

Our Valuation Tool has been designed to allow private individuals or businesses wishing to sell a car on their own behalf (i.e. not as part of their own commercial activities) to obtain a valuation of their car and to provide them with the opportunity to sell the car to us.

You are only permitted to access and use the Valuation Tool for personal, non-commercial purposes (i.e. not as part of your own commercial activities). Use of the Valuation Tool to obtain car valuations for commercial purposes, for example, to value cars you intend to sell to third parties and not to us, is strictly prohibited.

We continuously monitor the use of our Valuation Tool and use technology to inform us of any improper, commercial use. If we identify any improper commercial use of the Valuation Tool, we may charge you a fee for each unauthorised valuation you processed using our Valuation Tool.

In order to preserve and maintain the functionality of our Website and Services for everyone, there are a number of things you must not do. You must not:

  • transmit any material designed to interrupt, damage, destroy or limit the accessibility or functionality of our Website or the Services;
  • attempt to gain unauthorised access to our Website, the non-public parts of it, the server on which our Website is stored or indeed any server, computer or database connected to our Website, or from or through which the Services are provided;
  • use any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system;
  • use our Website or Services to create, check, confirm, update, modify or amend your own or another person's databases, records or directories;
  • use our Website in any unlawful, fraudulent, offensive or abusive manner;
  • attempt to copy our data or reverse engineer the Services the processes used on our Website; or
  • do anything which might interfere with any other user's enjoyment of our Website or Services.

 

2. ACCESS TO AND AVAILABILITY OF OUR WEBSITE

You are responsible for making all arrangements necessary for you to have access to our Website and Services, including using your own virus protection software.

Use of our Website and Services is free of charge. However, if you are using our Website or Services for commercial purposes, we may decide to issue you with an invoice for each valuation you obtain using the Valuation Tool (a "CommercialOnline Valuation"). The cost per Commercial Online Valuation is €20 plus VAT.

We do not guarantee that our Website, Services, or any content we provide, will always be available without interruptions, or be bug, virus, fault or error free.

We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.

We may suspend, withdraw, discontinue or change all or any part of our Website, including your access to the Website, for any reason, at any time and without notice.

 

3. LINKS

You may link to the publicly-accessible pages on our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of us or our Services, such damage being determined by us.

You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us.

We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources.

 

4. INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected inter alia by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your own personal use.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5. VALUATION TOOL AND CAR PURCHASE

Any valuation generated by the Valuation Tool (an "OnlineValuation") is based on the information you tell us about your car (the "Car") and on the following general assumptions we make about your Car (the "Assumptions"):

  • it has over 6 months NCT, if less it will affect the value;
  • it is a right-hand drive vehicle with Southern Irish registration plates;
  • it has not ever been subject to an insurance write off, has been stolen/recovered or used for private hire, rental, driving tuition or as a police vehicle;
  • there are no major mechanical faults with the car;
  • the car has not had undeclared accident damage and all electrical in car entertainment features are working;
  • the exterior and interior condition of the vehicle are commensurate with age and mileage of the vehicle;
  • it has an engine which starts and it can idle on its own, i.e. it is not a "non-runner";
  • you have two sets of keys for the car, a reduction of €200 will be made to the price if only one key is supplied;
  • you can supply the Vehicle Registration Cert for the vehicle, no payment will be made until this has been provided;
  • you are the current registered owner of the vehicle and the vehicle is your absolute property;
  • The vehicle is not subject to any liability due to VRT or VAT obligation under the disabled driver or transfer of residency scheme;
  • the vehicle is not subject to any lease, HP agreement or other encumbrance;

You have the option at the Online Valuation presentation page to amend any of the Assumptions and provide us with some further detail about your Car.

An Online Valuation is not an offer by us to purchase the Car. It is simply a tool to enable you to estimate the value of your car and the price which we may be willing to pay for it.

We always carry out a physical inspection of the Car before we agree to buy it. After you have received an Online Valuation, you may book an appointment for an inspection at one of our branches (an "Appointment").

If, on inspection of the Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, the price that we may be willing to pay for it following an inspection (the "Price") is likely to differ from the Online Valuation.

We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.

Price Guarantee

Subject to our inspection of the Car (as explained further above), the Online Valuation is guaranteed for five days from the date on which we send it to you.

If there is a significant price change within the 5 day guarantee period, we will use reasonable endeavours to contact you to let you know that the Online Valuation has changed.

Purchase Contract

A binding agreement to purchase the Car will only be made between us once you have signed our standard written purchase contract (the "Contract").

Hand-over Requirements

At the time of making the Contract, we will expect you to provide us with:

  • all copies of the Car's keys you have;
  • the Car's registration document (together with appropriate proof of purchase if requested by us);
  • the Car's service history (if any);
  • the Car's NCT certificate (if any);
  • the Car's user manuals (if any); and
  • any accessories there may be such as a locking wheel nut, radio fascia or remote controls.

We will also expect you to remove any personal possessions from the Car once the Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.

In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Contract, we will return the Car to you, and you will refund the Price to us.

Our guarantee:

We guarantee we are willing to buy every car we value. So that we don’t waste your time, if there is a change in the market value of your car resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.

Payment Options

Our standard payment terms are via Electronic Bank Transfer which may take up to four working days after the day on which you sell the Car to us to arrive into your bank account.

6. PRIVACY AND TERMS

Data Protection Statement

This statement describes how we use your personal information when you look for information from us about our services we provide, book a test drive, seek quotations or details about particular vehicles. You have a number of rights in relation to your information including the right to object to processing of your personal information where that processing is carried out for our legitimate interests and where that processing is carried out for direct marketing purposes.

  • Who we are and how to contact us
  • The purpose and legal basis for processing your information
  • Your Information and Third Parties
  • Storage Periods
  • Transfers outside of the European Economic Area
  • Your Rights
  • Marketing from the Dealer

JDM Eastgate Limited T/A Zucar (referred to in this statement as “we”) will be the company responsible for handling your personal information (known as a "controller" under data protection law).

If you have any questions about this data protection statement, including any request to exercise your legal rights, please contact us using the details set out below;

[dataprotection@joeduffy.ie]

We collect your personal information in order to provide you with information about our services we provide, to book a test drive for you, to obtain a quotation on the cost of a vehicle, finance, lease or insurance or details about particular vehicles and to contact you about that information, product, service or quotation, which you have requested and to help us assess the most suitable vehicle for you.

In order to process your personal information for this purpose, the processing is necessary to take steps prior to entering into a potential contract with you for the sale to you and/or purchase from you of a vehicle.

Where you do not provide us with some information which we may request we may not be able to provide you with a quote. For example, if we do not know the amount of finance outstanding on your existing vehicle, we may not be able to provide you with a quote, when you want to use this vehicle’s trade in value against a new vehicle. We will advise you if this is the case.

We may use your personal information for direct marketing purposes to make you aware of products and services which may interest you, with your consent. We may communicate with you by phone, post, email, text or through other digital media. You can opt out of receiving marketing communications at any time.

We may also use your personal information to contact you for the purposes of customers satisfaction surveys. We do this in our legitimate interest to ensure we are looking after the needs of our potential customers.

We may also use your personal information to manage our everyday business needs, including accounting, sharing your information within our company group for administrative purposes, security and to prevent fraud. Where we do so we rely on our legitimate interest in the effective management of our business.

  • Third Party Service Providers: We may share your personal information with third party service provides that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, printers, marketing companies who carry out marketing campaigns on our behalf, and providers of security and administration services.
  • Within our Company Group: We are part of a larger company group, the ZuCar Group, and for administrative efficiencies your information may be stored within one central IT system.
  • New Owner: We may also transfer your personal information to companies that buy our company or our business.
  • Finance companies, leasing companies, insurance companies and other third party providers Where you have asked for a quote to include the cost of financing, leasing or any other third party product such as insurance, we may pass your personal information to that third party in order to obtain a quotation on your behalf.

Where you choose not to purchase a vehicle or other service from us and/or sell us a vehicle and do not consent to the receipt of direct marketing with us we may retain your information for 3 months from the date of providing you with the quote, test drive or details you were looking for. We may, however, keep your information for any longer period if we are required to do so by law. Where you consent to the receipt of direct marketing we will retain your information for as long as is necessary for that purpose and for any period required by law.

We may transfer your personal data outside of the European Economic Area (“EEA”). These countries do not always afford an equivalent level of privacy protection and in such circumstances we will take specific steps, in accordance with data protection law, to protect your personal information. In particular, for transfers of personal data, outside the EEA where there is no adequacy decision by the European Commission we may rely on contractual protections approved by the European Commission.

You have a number of rights under data protection law in relation to how we use your personal information. You have the right, free of charge, to:

  • check what type of personal data we hold about you and what we do with that information (you are also entitled to receive a copy of this information);
  • have any inaccurate personal data which we hold about you updated or corrected;
  • erase personal information we hold about you;
  • stop us from using your personal information in certain cases, including if you believe that the personal information we hold about you is inaccurate or our use of your information is unlawful. If you exercise this right, we will store your personal information and will not carry out any other processing until the issue is resolved;
  • object to us using your personal information where we rely on our legitimate interests to use your information. We will stop using your personal information unless we can demonstrate an overriding legitimate grounds for the continued processing of this information;
  • Object to us using your information for direct marketing purposes at any time; and
  • receive certain aspects of your personal information in a structured, commonly used and machine readable format and to have that information transferred to you or another data controller.
  • Where processing is based on consent, you can withdraw your consent at any stage.
    These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us using the contact details contained in this form. We will endeavour to respond to your request within one month. If we are unable to deal with your request within one month we may extend this period by a further two months and we will explain why.

You also have the right to lodge a complaint to the office of the Data Protection Commission. Please visit www.dataprotection.ie for more information.

You can withdraw the above consents and opt out of the receipt of direct marketing at any time, free of charge by contacting us at the contact details set out above.

Please also refer to our privacy policy on www.joeduffy.ie/site/privacy-policy

 

Warranty Terms & Conditions

 

YOUR WARRANTY COVER

WHAT IS COVERED BY YOUR WARRANTY

The purpose of this warranty is to contribute to the cost of repairs to your vehicle required due to certain unforeseen mechanical breakdown of specified components. The period of cover is stated on the warranty schedule (SIMI Form) which you will have received at time of purchase. The component cover is detailed in the ‘what is covered’ section of this document. No claim payment can be released until the warranty application and full fee (if applicable), have been received by us. Please remember that any parts not specified will not be paid for by this warranty.

 

IMPORTANT NOTES

Servicing - please ensure you comply with all manufacturer recommended servicing requirements. Failure to properly maintain this vehicle and adhere to the manufacturers servicing guideline will result in this warranty being deemed null and void.

This warranty does not cover vehicles used for hire or reward, and is non transferable.

 

Authorisation for repairs - if you suspect that you have a fault which is covered by this warranty, contact your local ZuCarService Department at which time you will be advised of the claims procedure. No repairs will be approved in any other Service Department not related to ZuCar without prior approval.

This warranty does not cover servicing, maintenance, components or routine items that are required to be replaced in the ordinary course of the vehicle usage other than those specified, or components failing due to excessive wear and tear. This warranty is intended not to put you in a position that is better than the previous condition of your vehicle, and you may be required to pay a contribution of the costs if associated items need to be included as part of the repair.

 

MILEAGE RESTRICTION

Each warranty has a mileage limitation of 30,000 kilometres per annum.

Maximum of €5,000 per claim

Multiple claims are permitted up to the current market value of the vehicle.

 

WHAT IS COVERED

Within the period of warranty, the number of claims is limited up to the current market value of the vehicle. Items not specifically listed will not be covered by this warranty. Provided that the terms and conditions have been met, the following specifically listed components and labour costs are covered against mechanical breakdown

ENGINE

Cylinder block (excluding cracks and porosity),cylinder bores and liners (excluding cracks and porosity),crankshaft, crank bearings, big end bearings, oil pump, con-rods, gudgeon pins, small end bearings, pistons, piston rings, cylinder head(excluding cracks and porosity), rocker shaft, rockers, hydraulic lifters, camshaft and cam followers, push rods, camshaft bearings, inlet and exhaust valves, valve springs, valve guides, cylinder head gasket, flywheel, starter ring gear(excluding overheating, de-coking, burnt, pitted and sticking valves).

COOLING

Engine thermostat, water pump, thermostat housing, viscous coupling, engine temperature gauge sensor, engine oil cooler, heater matrix, radiator, expansion tank.

FUEL SYSTEM (PETROL)

Fuel injected engines: petrol injection pump, airflow meter, fuel pressure regulator, metering head, auxiliary air valve, idle speed control valve (excluding breakdown as a result of combination or failure to meet current emission legislation).

ENGINE MANAGEMENT

Engine electronic control unit (ecu), automatic transmission governor (computer governor), antiknock sensor, map sensor.

MANUAL GEARBOX

The following internal mechanical components are covered: gears and gear clusters, selectors and shafts, synchromesh assemblies, bushes, ball and roller bearings, needle bearings, transfer gears.

CLUTCH

Release thrust bearing, centre plate (oil contamination - centre plate only), pressure plate, master and slave cylinders, clutch cable including self-adjusting mechanism and clutch damper.

AUTOMATIC GEARBOX

The following internal mechanical components are covered: governor valve block, oil pump, gears, brake bands, servos, clutches, seals, shafts, bearings, modulator valve, transfer gears.

 

CONTINUOUSLY VARIABLE

TRANSMISSION (CVT/CTX)

All internal mechanical components and seals.

TORQUE CONVERTER

All internal mechanical components and seals.

TRANSFER BOX

The following internal mechanical components are covered: transfer gears, selectors, shafts, transfer shafts, needle and roller bearings, output shafts, bushes.

FRONT WHEEL DRIVE

(2 WHEEL DRIVE & 4X4)

Drive shafts, universal joints and couplings, constant velocity joints (excluding gaiters and bushes).

REAR WHEEL DRIVE

(2 WHEEL DRIVE & 4X4)

Drive shafts, universal joints and couplings, constant velocity joints, half shafts and bearings (excluding gaiters and bushes).

DIFFERENTIAL/S

(2 WHEEL DRIVE & 4X4)

Planetary gear assembly, crown wheel and pinion assembly, internal shafts, bearings and bushes, thrust washers, spacers, bevel gears. Includes front, rear and centre differentials (excluding viscous couplings and fluid differentials).

PROPSHAFT/S (2 WHEEL DRIVE & 4X4)

Prop shaft, universal joints and couplings, bearings and rubber couplings. Includes front and rear transfer shafts 4x4 vehicles (excluding gaiters).

WHEEL BEARINGS

Front and rear wheel bearings.

STEERING AND SUSPENSION

Steering rack and pinion, power steering rack, steering box, idler box, coil springs, power steering pump and reservoir, wishbones and ball joints, suspension arms and torsion bars, anti-roll bars. Front struts are covered up to 60.000 miles only (excluding gaiters, oil leaks, tracking and balancing).

BRAKING

Master cylinder and reservoir, callipers, wheel cylinders, brake bias/restrictor valve, vacuum servo and brake vacuum pump, ABS wheel sensors.

ELECTRICAL

Alternator, voltage regulator, starter motor(including pre-engaged solenoid), starter solenoid (inertia drive starters), indicator relay, front and rear windscreen wiper motor, front and rear windscreen washer motor, ignition coil, horn, electric window motors and switches, glow plug relay (diesel vehicles), electric sunroof motor and switch, central locking systems (excluding remote control unextending).distributor, electronic ignition module, electric radiator fan and temperature sensing switch, oil pressure sensor, indicator and wiper switches (column stalks), heater fan motor, fuel tank sender unit, electric fuel pump, speedo head and speedo transducer, door mirror motors and switches.

CASINGS

Consequential damage to casings by the failure of a covered component will constitute part of the total claim within the warranty limits.

DIESEL COVER

Failure of the following specialist diesel components: Fuel injection pump, low pressure supply pump, fuel injection governor, fuel shut off mechanism, hydraulic or electrical injection timing mechanism, high pressure fuel metering head, manifold boost, pressure compensator, altitude compensator(where fitted), pump drive gear, glow plug relay, mechanical lift pump, brake vacuum pump(excluding fuel lines, injectors, glow plugs, high pressure pipes, injection timing adjustments, calibration, bench testing and emission test failures).

WHAT IS NOT COVERED

YOUR WARRANTY WILL NOT COVER

Components other than those specifically listed in the ‘what is covered’ section of this warranty.
General maintenance and components failing due to wear and tear.
Faults which occur during the period of guarantee of a manufacturer or supplier or items which are subject to a manufacturer’s recall.
Damage caused by overheating, freezing, corrosion or the intrusion of harmful substances (for example the ingress of water), use of an incorrect grade of fuel, additives, oil, or contamination, or lack of antifreeze, lubrication or servicing. Multimedia units e.g. Sat Nav, CD player, radio, are only covered up to a maximum of €1,000. Any parts that are blocked or corroded or which have suffered failure due to flooding/freezing, water ingress, burning, melting or incorrect coolant, lubricant or fuel. Blockage due to sludge, soot or carbon build up.
Improper use of the vehicle, neglect or abuse of any kind, or drive on damage after a fault has occurred.
Faults which were on the vehicle at the time of purchase caused by neglect, poor servicing or previous repair.
Consequential damage, caused by the failure of components not covered by this warranty. Any repairs not authorised by us prior to repair work being carried out.
Any costs other than those specifically agreed and authorised by us.
Adjustments, the cleaning of components or ‘prefacing’ costs (e.g. skimming or honing) and diagnosis.
Costs in excess of the equivalent Irish/UK/EU specification vehicle, if your vehicle has been imported. Any use of contaminated fuel, or sub-standard fuel will render the remainder of the warranty invalid.


HOW TO MAKE A CLAIM

IMPORTANT

The vehicle should be returned to a ZuCarService Department in advance of any work being carried out.  If you require roadside assistance, please call ZuCarAssist on 0818 297 027.  Repairs must not be started before authorisation. If you think that you may have a fault which may be covered by this warranty, you must contact your local ZuCar Service Department in the first instance.

We will require the following information, so please have it at hand when calling:

  • your vehicle registration number
  • date of vehicle purchase & location purchased
  • current mileage on your vehicle
  • details of the vehicle service history and confirmation that the vehicle has been serviced in line with manufacturers vehicle requirements
     

PLEASE NOTE

Our service department is open from 8.00am to 6.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays. You will need to take your vehicle to your local ZuCar Service Department and give us your permission to investigate the fault and find the cause of the failure.

 

INVESTIGATION

You must authorise any dismantling of components for inspection and you will be responsible for the cost incurred if the claim is not covered by the warranty. The warrantor will only pay for dismantling costs as part of a valid claim.

 

ASSESSING YOUR CLAIM

We may require an independent opinion of your claim. We reserve the right to use an independent consulting engineer to inspect your vehicle, the failed components and service history before we authorise a claim. Whilst we will make every effort to ensure this happens with the least delay and inconvenience to you, we shall not be liable for any losses you incur through any delay. Customers must refer any complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.

 

GENERAL CONDITIONS

By taking out this warranty you agree to comply with the terms and conditions together with the SIMI customer complaints service referred to in the paragraph above. If you do not comply with the terms and conditions your warranty will be deemed null and void and we reserve the right to cancel your warranty, refuse to deal with your claim or reduce the amount of your claim.

 

You must take all the reasonable steps to avoid damage to your vehicle or components. Your warranty will not cover damage caused by continued use after a fault occurs.

 

If you or anyone acting on your behalf, knowingly falsify or use fraudulent means to inflate or exaggerate costs, we will take any necessary action to recover any previous paid claims and also declare your warranty void.

 

Prior to the commencement of your warranty, the supplying dealer must carry out a pre-sale multi-point inspection to confirm that the components covered are free from any fault or defect. This pre-sale multi-point inspection does not constitute a service.

 

You cannot transfer your warranty to another vehicle or person.

 

Your warranty is in addition to your legal rights if your vehicle is found to be unfit for use or not of satisfactory quality. We will not cover your vehicle if it is used for hire or reward (e.g. taxi or driving tuition), it has been modified (unless we have agreed this before the commencement date), if it is over 3500kg gvw, if it is used in any sort of race or other competition, or if it has been the subject of a total loss.

 

Your warranty will not pay for any repairs if they are covered by another warranty policy or still covered by manufacturers warranty, or motoring breakdown organisation.

 

Your warranty does not cover any consequential losses or third party claims, bodily injury, road hazard, fire damage or any other losses beyond the actual scope of cover. Unless we have agreed to the contrary in writing, your warranty will be covered by Irish or EU law.We reserve the right, in the event that we deem that the repair is not financially or economically viable. This includes repair costs that are less than the maximum repair limit of €5000. We are entitled within the warranty period to purchase the vehicle back at the original invoiced vehicle sales price or exchange (for a similar car). The price will be adjusted for any diminution in value as a result of mileage or time covered during the customers period of ownership.

If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.

 

 

SERVICING REQUIREMENTS

 

IMPORTANT: Vehicle must be serviced within manufacturers service interval or within 12 months from the commencement date of this warranty. These servicing requirements must be carried out in line with manufacturer recommended requirements at a ZuCar Approved Dealer. You are responsible for ensuring that the correct servicing and timing belt(s) schedules for your vehicle are carried out in line with the manufacturer’s recommendations, using manufacturer’s approved parts. Failure to comply with the above will lead to the warranty being deemed null and void. No refunds will be issued.

 

LEEWAY

If you exceed the manufacturer’s service schedule by more than 1600 kilometres  or  30 days,  your warranty being deemed null and void.

 

ROADSIDE ASSISTANCE

All warranty customers benefit from ZuCar Assist roadside assistance for the duration of the warranty. Call Centre number is 0818 927 027. Full details of the roadside assistance product are available at www.joeduffy.ie

IMPORTANT

This warranty is not valid until a signed and completed schedule has been affixed and the relevant premium has been received (if applicable). This warranty is subject to the terms and conditions within this warranty document.

 

ZuCar Smart Repair Contract
Terms and Conditions
 

ZuCar Smart Repair Contract will provide repairs in the event that your vehicle suffers minor damage within the period of the agreement.

This product is subject to the terms of this document and it shows the vehicle that is subject to this Smart Repair Contract. This document includes important details about the agreement and any exclusions that may apply. Words with special meanings have been listed within the definitions below. Please take the time to read Your policy documentation. If You have any questions or there is anything that You do not understand, please contact ZuCar Group Services 01-8443640, or at joeduffygroupservices@joeduffy.ie by email.

We have listed the exclusions that apply to this product below.

Please read this document carefully as your failure to comply with any of its terms will render your product invalid and jeopardise its usage.

ELIGIBILITY.

You may only purchase this Product within 30 days from the date of your original vehicle purchase.

In order to be eligible for this Product, the following must apply throughout the time period of your agreement: -

You must be a permanent resident of the Republic of Ireland

You must be the registered keeper and/or owner of the vehicle the agreement applies to

You must be a private individual using the vehicle for social, domestic, pleasure, commuting or business purposes

You must hold a current valid ROI driving licence, or hold a full internationally recognised driving licence that is valid for use in the ROI

You must have paid for this Product at time of vehicle purchase or within 30 days of purchase

This product will not provide repairs for:

  • Any vehicle with a specialist bodywork finish, including but not limited to; self healing chrome illusion, matte or textured finishes, or matte or vinyl bodywork wraps or 3 stage pearl paint.
  • Any vehicle with a gross vehicle weight of more than 3,500kg
  • Any vehicle insured on any type of motor trade insurance policy; any motor trader, garage or associated company that sells vehicles, the proprietor(s) of such motor trader or garage, or an employee or a direct relative of such proprietor(s)
  • Any vehicle used at any time in a public service capacity, such as a Military, Police or Ambulance vehicle
  • Some high-end sports variants may not be smart repairable however they will still be entitled to Bodyshop contribution.
  • Any vehicle used at any time for hire and reward; courier or delivery services; short-term self-drive; for the carriage of passengers, including but not limited to taxi services, private hire, or vehicles used for driving instruction purposes in connection with Your occupation
  • Any vehicle used at any time for any type of competition or rally; racing; any type of track day; off road; speed testing; pace making, or reliability trials
  • Motorcycles; scooters; quad bikes; tricycles; mopeds; sidecars; trailers; boats; kit cars; invalid carriages; buses; coaches; motorhomes; stretched limousines; touring caravans, or trucks
  • Any vehicle that is more than 10 years old at the Start Date.

DEFINITIONS.

The following words will have the meanings described below wherever they appear in this document wording:

  • Accidental Damage means sudden and unforeseen damage;
  • Administrator/They means ZuCar Group Services the administrator of this product
  • Benefit means the amount that represents the maximum amount We will provide for a repair or replacement in connection with any single use of the product.
  • Bodyshop Contribution means in the event that the vehicle cannot be repaired using
  • Smart Technology techniques, but falls within the terms and conditions of this product, we will contribute up to €250 (inc. VAT) towards a Bodyshop repair, where the Bodyshop repair is not subject to a motor insurance claim. Please note that any contribution towards a Bodyshop repair will contribute towards your maximum repair cost and the repair must be carried out by a ZuCar Bodyshop.
  • Chip means a Chip on the vehicle not more than 1.5cm in diameter and 3mm in depth
  • Repair Limit means the maximum number of times you can use this product during the period of the agreement. You can make use of the product up to 5 times in any one 12-month period
  • Incident means the cause of the Minor Damage
  • Light Scratch means a scratch on the Vehicle not more than 15cm in length and 3mm in depth
  • Malicious Damage means deliberate and intentional damage caused by a third party
  • Minor Damage means accidental damage or malicious damage to the bodywork of the vehicle, such as chip, minor dent, light scratch and/or scuffed bumper/scuffed wing mirror housing. In the case of multiple chips, minor dents, light scratches or scuffed bumper/scuffed wing mirror housing caused by the same Incident, the total diameter of the combined area must be no more than 15cm, however individual limits still apply
  • Minor Dent means a dent on the vehicle, not more than 15cm in diameter and 3mm in depth. Dents on flat or horizontal surfaces are not covered by this product and would be deemed a Bodyshop repair
  • Period of the Agreement means the period which we have agreed to provide the
  • Smart Repair Contract in accordance with this document
  • Repair(s)/Repaired means the restoration technique used by the repairer to repair minor damage to the vehicle. Please note that while the repair will match the original factory finish as closely as possible, it may not always be possible to match this exactly. Each individual repair will contribute towards your repair limit.
  • Repairer means a company authorised by us to carry out a repair to the Vehicle
  • Scuffed Bumper means a scuffed or dented area on the bumper of the vehicle not more than 15cm in diameter, 3mm in depth and where the bumper is not distorted, perforated or cracked, and/or a chipped area on the bumper not more than 1.5cm in diameter and 3mm in depth
  • Scuffed Wing Mirror Housing means a scuffed or dented area on the wing mirror housing of the Vehicle subject to this agreement not more than 15cm in diameter and 3mm in depth, and/or a chipped area on the wing mirror housing not more than 1.5cm in diameter and 3mm in depth
  • Start Date means the date on which your Smart Repair Contract starts which is either at date of vehicle purchase or with 30 days of vehicle purchase if the product is bought after the vehicle has been delivered.
  • Supplying Retailer means the authorised motor dealer that supplied the vehicle and sold you this product
  • Territorial Limits means the island of Ireland.
  • Touch-in Repair means a repair to a chip or light scratch to a horizontal surface such as a bonnet, roof or boot top. A Touch-in Repair involves the minor damage to be colour matched and painted as close as possible to the original finish. A Touch-in
  • Repair will be waterproof, but may remain visible. Damage to horizontal surfaces can only be disguised and is not repairable so as to be invisible to the naked eye. If the vehicle is to be returned to the manufacturer/finance company and is subject to a fair wear and tear policy, it is possible that horizontal surfaces that have been disguised will be identified upon inspection and be subject to charges.
     

PRODUCT COVERAGE.

In return for the payment for this product, We will provide a Smart Repair Contract  subject to the terms of this document up to the repair limit during the period of the agreement. The Smart Repair Contract will cover the cost of performing a repair to the bodywork of the vehicle. If we are unable to complete a repair to the bodywork of the vehicle due to the location of the minor damage, we may be able to offer a Touch-in Repair. In the event that the standard repair techniques cannot be used to repair minor damage on the vehicle under this product, the product will contribute up to a maximum of €250 (inc. VAT) towards the cost of having a conventional Bodyshop repair carried out whereby the minor damage has been repaired as a result. This is subject to the work being carried out by a ZuCar Approved Bodyshop and arranged by ZuCar Group Services.

The maximum number of repairs that this product will provide for is 15 repairs over 3 years, and no more than 5 in a 12 month period.

Repairs and Touch-in Repairs can only be carried out in a ZuCar Approved workshop and prior consent must be given by ZuCar Group Services before any work is carried out. In the event of multiple cases of damage being caused by the same Incident, each Repair or replacement will constitute a separate claim towards the Repairs Limit. If the Repairs provided for under this Product are insured under an insurance contract, We shall only be responsible for providing repairs that represent a fair proportion of any Repairs  which we would otherwise provide.

EXCLUSIONS.

The product does not include the following

  • Anything that cannot be defined as minor damage or minor damage that extends across more than 2 body panels. In the event that it does extend across more than 2 body panels, the entire claim will be excluded however it may qualify for Bodyshop contribution
  • Dents to any flat/horizontal surfaces of the vehicle are subject to visual inspection and are not guaranteed.
  • Scuffs where the front or rear bumper has been cracked, ripped, torn or perforated.
  • Damage to the structure/alignment of a panel; the replacement of any body part, part of a panel or bumper
  • Minor Damage to stickers or decals; badges; wing mirrors (mirror housings will be covered); steel or alloy wheels (including wheel trims/hub caps; handles or locks; roof pillars; sunroof; roof rack; accessories; lights; glass; beading, or moulding (including protective plastic) unless part of a panel claim and the Repair can be completed without the removal of the beading or moulding
  • Any costs for repair that we do not authorise in advance
  • Where the Vehicle subject to this agreement has two or more different colour paints, any repair where minor damage transitions from one colour to another. In this instance, the entire potential usage will be excluded
  • Damage caused by faulty manufacture or design
  • Minor Damage caused by the weather or acts of nature such as: hail or any gradual process, for example repeated key scratching around locks; fading; rust; or, unremoved bird droppings or tree sap;
  • Damage that in the expert opinion of the repairer cannot be repaired with Smart Technology to 99% invisibility (you may be eligible for a Bodyshop Contribution of up to €250 inc. VAT);
  • Damage that occurs to horizontal, flat surfaces such as roofs, bonnets and boot tops where the repairer deems it not possible to achieve a satisfactory finish using Repair or Touch-in; Repair techniques (in which case the repair would be exempt from Bodyshop Contributions)
  • Minor Damage where: the paint is cracked or flaked; paintwork discoloration; damage to, or re-application of any form of paint protection film, liquid, wax, or sealant; or any variation in paint colour or finish due to the age of the vehicle;
  • Any liability to a third party; Loss of use of the vehicle or any other losses that are caused by the event which led to your potential repair that falls outside the scope of the agreement. This includes, but is not limited to: replacement vehicles; travel expenses; or loss of earnings;
  • Any repair arising as a result of pressure waves of an aircraft or of other aerial device travelling at subsonic or supersonic speed;
  • Any repair arising as a result of war; any warlike activity (whether war be declared or not); civil unrest, or any act that the Irish Government considers to be an act of terrorism;
  • Any repair that is directly or indirectly caused by ionising radiation; the combustion of nuclear fuel; contamination by radioactivity from any nuclear fuel or waste, or the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or associated nuclear parts; or,
  • Any repair that occurs and is notified before the Start Date, outside the Period of the agreement, or outside the territorial limits.

GENERAL CONDITIONS.

You must fulfil certain obligations in order to ensure that your Smart Repair Contract remains valid:

  • You must report Your potential repair within 30 days of the Incident;
  • You must use all reasonable care to maintain the vehicle and take precautions to prevent or minimise loss or damage;
  • You must give us true and complete information;
  • You must comply with our reasonable requests; for example, You must make the vehicle accessible to our repairers, which may require you to move the vehicle or bring it to us at a certain time;
  • You must follow the prescribed procedures as explained in this document or by the Administrator; If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.

You must inform us if any of the details are incorrect or need updating, as well as the following:

  • You change or transfer ownership of the Vehicle;
  • You change what You use the Vehicle subject to the agreement for (for example, if You start using it for commercial purposes);
  • You customise or make alterations to the Vehicle subject to the agreement;
  • If You advise Us of a change in Your circumstance which results in you or the vehicle becoming ineligible under the , We will cancel Your product. (Please refer to the Cancellation information for further information)

Failure to advise Us of a change in Your circumstances may result in You or the Vehicle subject to this agreement becoming ineligible for utilisation of the agreement and repairs not being completed

If You do not adhere to the terms and conditions of this Policy, it may delay the authorisation of a repair.

Our Repairer provides a lifetime ownership guarantee on the repairs they carry out, but our liability is limited to the cost of rectifying any defective repairs. Please note this guarantee will only apply if You have chosen to use our repairer.

We are not liable for any diminution of value as a result of any repair

This product is not renewable.

This product is non-transferable and will cease at the transfer of the vehicle to a new owner

This document is in addition to Your legal rights.

CANCELLATION AND COOLING OFF PERIOD.

We trust that you will be satisfied with this Smart Repair Product. However, You have the right to cancel it within 30 days of purchase by contacting your supplying retailer who will arrange a refund.

If You cancel after the first 30 days and have not had any Repairs, You will be entitled to a pro rata refund for the number of complete unexpired days remaining of your product, subject to an administration fee of €50.

If You wish to cancel this please contact ZuCar Group Services on 01-8443640 or email joeduffygroupservices@joeduffy.ie

We reserve the right to cancel your Smart Repair Contract by giving You 30 days’ notice at any stage during the period of cover. In this event we will refund you for the unexpired portion of your agreement.

We will cancel this product due to non-payment, if You use threatening or abusive behaviour or language or we have reasonable suspicion of fraud. This is not an exhaustive list.

We will not refund any amount paid if a Repair has been made or if an Incident that may give rise to a Repair has occurred. 

AUTOMATIC TERMINATION.

Your Smart Repair Contract will automatically terminate on the earliest date one of the following events happen:

  • You dispose of, or transfer ownership of the Vehicle to another party
  • You dispose of, or transfer ownership of the Vehicle to a garage, motor trader, auctioneers or similar company
  • Your agreement expires and is over 36 months since date of purchase
  • You cease to be resident in the Republic of Ireland 

HOW TO REQUEST A REPAIR.

When You become aware of any damage that could lead to a potential Repair You must notify the Administrator by either:

Contact ZuCar Group Services on 01-8443640 or email  joeduffygroupservices@joeduffy.ie within 30 days of the Incident.

You must comply with the contract procedures as explained in this document and by the administrator.

In order to authorise a Repair, the Administrator will require:

  • Your personal details and details of the Vehicle subject to this agreement
    Full details of the damage
  • You may be requested to provide the Administrator with a digital photo of the damage and documentation to support Your claim. Your photos can be emailed to: joeduffygroupservices@joeduffy.ie
  • If minor damage occurs as a result of malicious damage, you must first report the incident to the Police and you must obtain a crime reference number
  • Upon receipt of the information requested above, where applicable, the administrator will review  the details of your potential Repair. If your Repair is covered by the terms of this product, the administrator will authorise your repair and instruct the repairer to contact you to arrange for the minor damage to be repaired or for a Touch-in Repair to be offered. Only the administrator is mandated to authorise to approve Repairs.
  • You must allow the administrator or our authorised repairer access to inspect the vehicle if it is the subject of a repair.
  • The provision of replacement vehicles are not provided by this product, we can arrange a hire car for you but the cost of this must be borne by you.
  • A signature will be required before and after a repair to confirm Your acceptance. If the work has not been completed to a satisfactory level, you should not sign the release form. In such cases you should contact the administrator immediately.
  • In order to make a claim for a Bodyshop Contribution towards the cost of a conventional Bodyshop repair, where the minor damage cannot be repaired using a Smart Repair technique, the administrator will authorise a reduction of €250 (inc VAT) from the cost of repair for the minor damage. This reduction is only applicable with prior authorisation at an authorised ZuCar Bodyshop and there is no cash alternative.
  • Any additional costs not covered by, or in excess of the limits of this Policy must be settled directly by you with the repairer

 

WHAT TO DO IF YOU HAVE A COMPLAINT.

We always aim to provide a first class standard of service. However, if You are dissatisfied You should in the first instance contact the administrator. Our contact details are: ZuCar Group Services, Exit 5 M50, Dublin 11. Telephone: 01-8443640 Email: joeduffygroupservices@joeduffy.ie

We (the administrator) and the supplying retailer aim to provide you with a prompt and efficient service at all times but on occasions this may not be possible and we/they may fall short of your expectations. If we, or they, have not provided you with a prompt and efficient service and you wish to complain, please contact the Administrator. If your complaint is in relation to the way in which this product was sold, the supplying retailer and the administrator will deal with your complaint. The administrator will confirm receipt of your complaint promptly and aim to resolve the problem within 4 weeks. If, after making a complaint, you are unhappy with the final response you may refer the complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.

 

ZuCar Alloy Wheel Repair Contract
Terms and Conditions

ZuCar Alloy Wheel Repair Contract will provide repairs in the event that your vehicle suffers accidental damage to your alloy wheels within the period of the agreement.

This product is subject to the terms of this document and it shows the vehicle that is subject to this Alloy Wheel Repair Contract. This document includes important details about the agreement and any exclusions that may apply. Please take the time to read Your policy documentation. If You have any questions or there is anything that You do not understand, please contact ZuCar Group Services , or at joeduffygroupservices@joeduffy.ie by email.

We have listed the exclusions that apply to this product below.

Please read this document carefully as your failure to comply with any of its terms will render your product invalid and jeopardise its usage.

THIS CONTRACT PROVIDES: -

  • Alloy Wheel Repair or Diamond Cut Wheel Repair (depending on which is purchased)
  • Materials and Labour for such repair
  • Repairs up to a maximum of €150 inc vat per wheel
  • Maximum of 4 wheels over a rolling 12 month period
  • Maximum of 12 wheels over the contract period

ELIGIBILITY.

  • You may only purchase this Product within 30 days from the date of your original vehicle purchase.
  • In order to be eligible for this Product, the following must apply throughout the time period of your agreement: -
  • You must be a permanent resident of the Republic of Ireland
  • You must be the registered keeper and/or owner of the vehicle the agreement applies to
  • You must be a private individual using the vehicle for social, domestic, pleasure, commuting or business purposes
  • You must hold a current valid ROI driving licence, or hold a full internationally recognised driving licence that is valid for use in the ROI
  • You must have paid for this Product at time of vehicle purchase or within 30 days of purchase

 EXCLUSIONS:

  • The contract will not cover split rim construction, chrome rim, multi-piece or chrome finished alloy wheels
  • The contract will not cover damage to the alloy wheel(s) which has been caused by lack of maintenance, or neglect; corrosion; structural damage resulting in cracking, buckling, breakage or distortion of the alloy wheel(s), or where any welding is required; abuse, malicious or intentional damage; previous faulty repair unless arranged by us; defective, failing or peeling paint/lacquer; the theft of wheel nuts or of the insured vehicle itself; manufacturing defects or faulty design; damage caused as a result of cleaning/polishing, improper adjustment, modification, alteration, or tampering pitting, or; carrying out general maintenance
  • The contract will not cover any costs to repair the alloy wheels fitted to the vehicle after date of purchase
  • The product will not cover any costs to repair the alloy wheel(s) where the damage is caused by wear and tear due to age and/or usage; damage that occurs when a replacement tyre is fitted; damage that occurs while the insured vehicle is driven while the tyre is deflated; fire or theft, or by a road traffic accident where there is a motor insurance claim that involves another vehicle
  • If an alloy wheel is damaged beyond economical repair, we will organise a replacement alloy wheel. We will contribute €150 towards the replacement wheel only if purchased through a ZuCar Group dealership.
  • Any vehicle with a gross vehicle weight of more than 3,500kg
  • Any vehicle insured on any type of motor trade insurance policy; any motor trader, garage or associated company that sells vehicles, the proprietor(s) of such motor trader or garage, or an employee or a direct relative of such proprietor(s)
  • Any vehicle used at any time in a public service capacity, such as a Military, Police or Ambulance vehicle
  • Any vehicle used at any time for hire and reward; courier or delivery services; short-term self-drive; for the carriage of passengers, including but not limited to taxi services, private hire, or vehicles used for driving instruction purposes in connection with Your occupation
  • Any vehicle used at any time for any type of competition or rally; racing; any type of track day; off road; speed testing; pace making, or reliability trials
  • Motorcycles; scooters; quad bikes; tricycles; mopeds; sidecars; trailers; boats; kit cars; invalid carriages; buses; coaches; motorhomes; stretched limousines; touring caravans, or trucks
  • Any vehicle that is more than 10 years old at the Start Date.
     

PRODUCT COVERAGE.

In return for the payment for this product, we will provide a Alloy Wheel Repair Contract  subject to the terms of this document up to the repair limit during the period of the agreement. The Alloy Wheel Repair Contract will cover the cost of performing a repair to the alloy wheels of the vehicle. If we are unable to complete a repair to an alloy wheel of the vehicle and the wheel is deemed as unrepairable, the product will contribute up to a maximum of €150 (inc. VAT) towards the cost of replacing the alloy wheel. This is subject to the wheel being supplied by a ZuCar Group Dealership and arranged by ZuCar Group Services.

The maximum number of wheel repairs that this product will provide for is 12 wheel repairs over 3 years, and no more than 4 in a 12 month period.

GENERAL CONDITIONS.

You must fulfil certain obligations in order to ensure that your Alloy Wheel Repair Contract remains valid:

  • You must report Your potential repair within 30 days of the Incident;
  • You must use all reasonable care to maintain the vehicle and take precautions to prevent or minimise loss or damage;
  • You must give us true and complete information;
  • You must comply with our reasonable requests; for example, You must make the vehicle accessible to our repairers, which may require you to move the vehicle or bring it to us at a certain time;
  • You must follow the prescribed procedures as explained in this document or by the Administrator; If a vehicle is not collected within 7 days of completed repair then there will be a storage cost of €12 per day until car is collected.

You must inform us if any of the details are incorrect or need updating, as well as the following:

  • You change or transfer ownership of the Vehicle;
  • You change what You use the Vehicle subject to the agreement for (for example, if You start using it for commercial purposes);
  • You customise or make alterations to the Vehicle subject to the agreement;
  • If You advise Us of a change in Your circumstance which results in you or the vehicle becoming ineligible under the , We will cancel Your product. (Please refer to the Cancellation information for further information)

Failure to advise Us of a change in Your circumstances may result in You or the Vehicle subject to this agreement becoming ineligible for utilisation of the agreement and repairs not being completed

If You do not adhere to the terms and conditions of this Policy, it may delay the authorisation of a repair.

We are not liable for any diminution of value as a result of any repair

This product is not renewable.

This product is non-transferable and will cease at the transfer of the vehicle to a new owner

This document is in addition to Your legal rights.

CANCELLATION AND COOLING OFF PERIOD.

We trust that you will be satisfied with this Smart Repair Product. However, You have the right to cancel it within 30 days of purchase by contacting your supplying retailer who will arrange a refund.

If You cancel after the first 30 days and have not had any Repairs, You will be entitled to a pro rata refund for the number of complete unexpired days remaining of your product, subject to an administration fee of €50.

If You wish to cancel this please contact ZuCar Group Services on 01-8443640 or email joeduffygroupservices@joeduffy.ie

We reserve the right to cancel your Smart Repair Contract by giving You 30 days’ notice at any stage during the period of cover. In this event we will refund you for the unexpired portion of your agreement.

We will cancel this product due to non-payment, if You use threatening or abusive behaviour or language or we have reasonable suspicion of fraud. This is not an exhaustive list.

We will not refund any amount paid if a Repair has been made or if an Incident that may give rise to a Repair has occurred. 

AUTOMATIC TERMINATION.

Your Alloy Wheel Repair Contract will automatically terminate on the earliest date one of the following events happen:

  • You dispose of, or transfer ownership of the Vehicle to another party
  • You dispose of, or transfer ownership of the Vehicle to a garage, motor trader, auctioneers or similar company
  • Your agreement expires and is over 36 months since date of purchase
  • You cease to be resident in the Republic of Ireland

HOW TO REQUEST A REPAIR.

When You become aware of any damage that could lead to a potential Repair You must notify the Administrator by either:

Contact ZuCar Group Services on joeduffygroupservices@joeduffy.ie or 0-18443640 within 30 days of the Incident.

You must comply with the contract procedures as explained in this document and by the administrator.

In order to authorise a Repair, the Administrator will require:

Your personal details and details of the Vehicle subject to this agreement
Full details of the damage
You may be requested to provide the Administrator with a digital photo of the damage and documentation to support Your claim. Your photos can be emailed to: joeduffygroupservices@joeduffy.ie

If minor damage occurs as a result of malicious damage, you must first report the incident to the Police and you must obtain a crime reference number
Upon receipt of the information requested above, where applicable, the administrator will review  the details of your potential Repair. If your Repair is covered by the terms of this product, the administrator will authorise your repair and instruct the repairer to contact you to arrange for the minor damage to be repaired or for a Touch-in Repair to be offered. Only the administrator is mandated to authorise to approve Repairs.
You must allow the administrator or our authorised repairer access to inspect the vehicle and appropriate wheel nut if it is the subject of a repair.
The provision of replacement vehicles are not provided by this product, we can arrange a hire car for you but the cost of this must be borne by you.
A signature will be required before and after a repair to confirm Your acceptance. If the work has not been completed to a satisfactory level, you should not sign the release form. In such cases you should contact the administrator immediately.
In order to make a claim for a replacement alloy wheel, the wheel must be declared unrepairable by the repairer, the wheel must be purchased through a ZuCar Group dealership. The reduction of cost by €150 inc vat is only applicable with prior authorisation at an authorised ZuCar Dealership and there is no cash alternative.
Any additional costs not covered by, or in excess of the limits of this Policy must be settled directly by you with the repairer


WHAT TO DO IF YOU HAVE A COMPLAINT.

We always aim to provide a first class standard of service. However, if You are dissatisfied You should in the first instance contact the administrator. Our contact details are: Joe Duffy Group Services, Exit 5 M50, Dublin 11. Telephone: 01-8443640 Email: joeduffygroupservices@joeduffy.ie

We (the administrator) and the supplying retailer aim to provide you with a prompt and efficient service at all times but on occasions this may not be possible and we/they may fall short of your expectations. If we, or they, have not provided you with a prompt and efficient service and you wish to complain, please contact the Administrator. If your complaint is in relation to the way in which this product was sold, the supplying retailer and the administrator will deal with your complaint. The administrator will confirm receipt of your complaint promptly and aim to resolve the problem within 4 weeks. If, after making a complaint, you are unhappy with the final response you may refer the complaint, dispute or difference of any kind whatsoever which arises between the parties to the SIMI consumer complaints service for investigation, and if necessary, to the SIMI Retail Motor Industry Standards Tribunal whose recommendations are binding on SIMI members. Any such complaint must be referred to SIMI within 3 months from the date the cause of the complaint first manifested itself.