Service Advisor
ZuCar is part of Ireland’s leading automotive retailer, the Joe Duffy Group, who have been in business for 50 years.
As a Service Advisor at ZuCar, you will focus on the customer's requirements and work with them to find a solution. Our Service Advisors share our customers passion for cars and love helping them get exactly what they need time after time.
Applicants must have a full, clean driving licence.
Candidate Requirements:
- Demonstrable experience working as a Service Advisor in the Motor Trade
- Exceptional customer facing skills - to create customer confidence by ensuring customer awareness of all products & services available.
- Excellent personal presentation and always reflects the company's corporate image.
- Professional; highest standards of courtesy & efficiency; enthusiastic
- Computer literate - to be able to record / amend customer details accurately.
- Ability to work under pressure and remain calm - to handle upset / demanding customers effectively
- Accuracy in detailing customer requirements on job cards / invoice
- To follow up and provide feedback to customers on the status of their vehicle.
- To ensure that all work requested has been carried out & charged for.
Likely to be/have:
- Impeccable appearance and well presented to work in a corporate environment.
- Good oral & written communication skills
- Excellent organisational skills
- Able to record accurately all relevant details
- Ability to 'up sell' additional work / accessories
- An ability to absorb and understand technical data and explain it to our customers as required
We will recognise and reward your hard work, achievements and loyalty with our excellent reward and benefits package, including:
· Employee Assistance Programme
· Industry Leading Training and Progression Plans
· Life Cover
· Social Club
· Bike to Work
· 22 days annual leave
· PRSA
If your priority is excellent customer service and you'd like to work for Ireland's leading motor retail group, then apply online today!